The aim of ELIZA HELPLINE 10454
ELIZA HELPLINE 10454 wishes to help professionals who work with children and become aware, or suspect, that a child is being neglected and/or emotionally, physically or sexually abused.
ELIZA HELPLINE 10454 wishes to protect children, providing callers with a framework and answering their queries about legal and procedural matters relating to reporting incidents of child neglect and/or abuse.
ELIZA HELPLINE 10454 offers psychological support for investigating a case where there is suspicion of neglect and/or abuse, responding to the incident in the right way, and potentially reporting it.
Psychological Support and Guidance
Guidance on procedural legal issues (implementation of protocols, reporting procedure/competent authority, special cases - management of alleged incidents by professionals)
Monday – Friday, 10:00 – 20:00
The Helpline Team
Tinia Apergi - Co-ordinator
PhD Clinical Psychology / Professor of Psychology, American College of Greece (ACG)
Dr. Tinia Apergi is a clinical psychologist and psychology professor at ACG, Deree College. She is a graduate (BA) of the Psychology Dept. of Deree College, holder of a post-graduate (MA, MS) diploma in applied psychology from New York University and a Doctorate (Psy.D.) in Clinical Psychology from Long Island University. She has lived and worked in Greece since 2004, after gaining extensive experience at schools and mental health centres in the USA, working with children and adolescents and specialising in child abuse and domestic violence. Besides her position as professor at the American College, Dr. Apergi works privately as a psychotherapist and mental health counsellor, and collaborates in an advisory capacity with companies, educational centres, school and pre-school units. In the last five years she has been science director of the sexual abuse prevention programme “Safe Touches” for children aged 5-9, now being implemented at school units nationwide by the ELIZA Society Against Child Abuse.
Elektra Koutsoukou - Co-ordinator
PhD Children’s Rights, Lawyer, Science Collaborator at the University of the Peloponnese
Dr. Elektra Koutsoukou, Lawyer, studied law in Greece, Germany and Austria, specialising in the protection of children’s rights. She is a professor at the University of the Peloponnese and has also lectured at the National and Kapodistrian University of Athens, the International Olympic Academy, the Hellenic Police Officers School and elsewhere. She has written many articles for Greek and foreign magazines, plus the monographs “The Legal Protection of Children in Greece” (Nomiki Vivliothiki 2013) and “Social Protection in Modern Greece” (Sideri 2019). She participated in the monograph “The phenomenon of crime in Greece today” (Papazisi 2016) and was co-editor of “Cyberspace Experiences” (Sideris 2018). She participates in ELIZA’s collaboration with Yale and Ιοwa Universities and the Medical School of the University of Athens on the issue of child protection, and has also worked with the National Centre of Social Research, the Institute of Child Health, the General Secretariat for Lifelong Learning, the Institute of Educational Policy. She has participated on issues of child abuse in training courses for judiciary personnel, under the aegis of the Prosecutor’s Office of the Supreme Court, doctors, teachers, police officers, etc.
Etty Varouch is a psychotherapist. She is a graduate of the Psychology Dept. of Deree College and holder of a post-graduate diploma in Applied Psychology from Deree College, American College of Greece. She works privately as a psychotherapist and works as mental health counsellor at school units, where she organises parents’ groups. She has practised as a psychotherapist at the Health Centre of the Municipality of Athens and the clinic of the American College of Greece. Earlier, she worked at a centre for autistic children, utilising the Applied Behaviour Analysis model. She has participated in organising and conducting psychological support and psychological education groups for the elderly at the Friendship Clubs of the Municipality of Athens. She collaborates with ELIZA in implementing the “Safe Touches” programme.
Giorgos Giannakidis studied Social Work in Patra and went on to post-graduate studies at the Medical School of the University of Athens on the subject “Global Medicine – Health Crisis Management”. He has attended the three-year educational programme on Family Therapy at the Family Therapy Unit of the Psychiatric Hospital of Attica. He is also certified as an adult trainer by the National Organization for Certification of Qualifications & Vocational Guidance. In the last 12 years he has worked as a social worker in connection with refugees, special education and child protection at various governmental and non-governmental entities, advancing the rights of vulnerable groups of the population.
Fei Papageorgiou is a psychologist, graduate of the Psychology Dept. of Panteion University and holder of a licence to practice. She holds a post-graduate diploma in School Psychology from the University of Athens and continues to attend further education seminars and courses. Her experience includes work with children at the pre-school, school and adolescent age, with parents and with teachers; she has worked and trained in various educational, counselling and diagnostic contexts, including general and special education school units, special therapy centres and psychodiagnostic/learning assessment units.
Information on the HELPLINE offering counselling support to professionals and parents, 10454
ELIZA – Society Against Child Abuse is launching a Helpline offering counselling support to professionals who interact with children and parents on issues related to child abuse. The Helpline is operated by social workers and psychologists.
The present statement provides detailed information about the collection and processing of personal data in the context of the operation of counselling Helpline 10454.
Processing Officer – Data Protection Officer (DPO)
ELIZA – Society Against Child Abuse, registered at 2 Ermou & Christopoulou Streets, Athens 105 63, tel. no. 210 3231704, email: [email protected], website: /eliza.org.gr/ and fax no. 210 3254144, states that in the context of the operation of its Helpline it processes personal data in accordance with applicable national legislation and Regulation (EU) 2016/679 “on the protection of natural persons with regard to the processing of personal data and on the free movement of such data” (General Regulation on Data Protection, hereinafter “Regulation”) as currently applying. For any issue related to the processing of personal data please contact the Data Protection Officer (DPO), Mrs. Eleni Athanasiadi (e-mail [email protected], tel. no: 2103231704).
What kind of personal data do we process?
- The personal data you provide when you call the counselling support Helpline, if they are needed and if you wish so, such as contact information (name, telephone number), demographic data (gender, age, nationality, area of residence, employment status, profession, academic status, family situation) or personal data that may arise from the incidents reported (e.g. name and address of the alleged perpetrator or victim).
Which are lawful grounds to process your personal data?
- Lawful grounds to process your personal data are (a) improving and enhancing the operation of the Helpline providing counselling support to professionals and parents, this being a legitimate interest of the Society; and (b) compliance with obligations imposed by law, especially in cases where the reports are to be forwarded to the competent authorities.
- How and why do we use your personal data?
- In the context of operating the Helpline and towards ensuring the best possible and most efficient operation, incidents and the callers’ particulars are entered into a digital database.
- If the caller states that he/she does not wish to make a formal report, the report is forwarded to the competent authorities by the Helpline operators when this is considered necessary for safeguarding the vital interests of a natural person. In general principle, the Helpline does not operate from the outset or purely as a service receiving reports; rather, callers are given guidance on how to submit their reports themselves.
Where is your data shared?
- ELIZA – Society Against Child Abuse forwards your personal data to the following categories of recipients:
- Government and law enforcement authorities, such as the Hellenic Police, the Prosecutor’s Office and the Juvenile Prosecutor’s Office, the Ombudsman for Children and the Institute of Child Health. When the caller states that he/she does not wish to submit a formal report, the report will be forwarded to the competent authorities by the Helpline operators when deemed necessary.
- Sharing personal data outside the EEA
- Your personal data are not forwarded to third countries, i.e. to countries outside the European Economic Area.
Period for which personal data are stored
The period for which data are to be stored is decided based on the criteria listed below, depending on the case each time: When processing is required under provisions of the applicable legislation, your personal data will be stored for as long as stipulated in such provisions. When the processing is undertaken based on the Society’s legitimate interest, for as long as necessary for its purpose to be achieved.
What are your rights regarding your personal data
Every natural person whose data become the object of processing by ELIZA – Society Against Child Abuse, enjoys the following rights:
- Right of access
- Right of correction
- Right of deletion
- Right to restrict processing
- Right to object to processing
- Right to portability
For any issue related to the processing of personal data please contact the Data Protection Officer (DPO), Mrs. Eleni Athanasiadi (e-mail [email protected], tel. no: 2103231704).
Right to submit a complaint to the Hellenic Data Protection Authority
You have the right to submit a complaint to the Hellenic Data Protection Authority (1-3 Kifisias Ave., Athens 115 23 / tel. no. +30 210 6475600) via a special internet portal. Detailed instructions for submitting a complaint are given at the agency’s website (www.dpa.gr).
Personal Data Security
- ELIZA – Society Against Child Abuse applies appropriate technical and administrative controls towards ensuring secure processing of personal data and averting any accidental loss or deletion, and any unauthorised and/or illegal access thereto or use, alteration or disclosure thereof. In every case, the way in which the internet works and the fact that it is open to all, renders it impossible to provide any guarantee that unauthorised third parties will never acquire the capability to breach the technical and administrative controls in place, obtaining access and potentially making use of personal data for unauthorised and/or illicit purposes.